Cláudio Guerreiro and Mário Pinto share their stories.
Originally from Angola, Cláudio Guerreiro’s training was in management and new technologies. But after taking a temporary summer job here in 1994 as a pool attendant,
Cláudio joined the maintenance team and worked his way up. 25 years later, he manages an on-site team of 28 people as our Maintenance Manager.
Anything to do with building and equipment repairs, painting, pools and gardens is under
Cláudio’s remit, as well as villa refurbishments. “Currently my busiest time of the year is the winter, when we transform the villas that are still in the old style to our new, modern look”, he says. “The work in planning and managing the staff and contractors involved, as well as all the general maintenance, is my biggest challenge. In the summer, the nature of Cláudio’s work changes and is more about actively managing day to day problems and questions encountered by the resort’s visitors. “The best part of my job is coming up with solutions to make our clients happy,” says Cláudio. “I get a lot of pleasure from that.”
Mário Pinto graduated from the Institute of Art and Design in Lisbon but soon realised that hospitality and, in particular, housekeeping was his true vocation.
Mário joined as Executive Housekeeper, responsible for 50 staff, almost three years’ ago following a range of senior housekeeping positions for prestigious hotel groups like Relais & Chateaux.
One of the improvements Mário made when he joined was to change the cleaning and
laundry materials to those made with 100% ecologically safe chemicals. He has also introduced a late maid service, where someone is available until midnight, to help with any housekeeping issues that might crop up. “Many members come to Fairways for long periods of time and have done so for many years. They know how they like their villa set up”, he says. “Luckily I have a great team of people, many of whom have also been here a long time. They remember the little details that make our members feel special.”
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